Last updated: 24/07/2024

Create Flow Stand Alone Coaching Cancellation Policy

Thank you for choosing Create Flow. We understand that plans can change, and we want to be as flexible as possible while ensuring that our business can continue to operate smoothly. Please review our cancellation policy below.

1. General Policy

- Notice Period: Cancellations must be made at least 24 hours prior to the scheduled appointment.

- Refund Eligibility: Refunds are available for cancellations made within the notice period. Refunds will be processed to the original payment method within [insert number] business days.

2. Late Cancellations

- Less than 24 Hours Notice: If a cancellation is made less than 24 hours before the scheduled time, will result ZERO REFUND.

- No-Show: Failure to attend the appointment without any prior notice will result ZERO REFUND

3. Rescheduling

- Notice Period: Rescheduling requests must be made at least 24 hours prior to the scheduled appointment

- Fees: There is no fee for rescheduling within the notice period. Rescheduling requests made less than 24 hours in advance will incur a 50% fee.

4. Special Circumstances

- Emergencies: We understand that emergencies happen. In the case of an emergency, please contact us as soon as possible, and we will do our best to accommodate your situation.

- Force Majeure: If an appointment is cancelled due to circumstances beyond our control (e.g., natural disasters, government restrictions), clients will receive a full refund or the option to reschedule without penalty.

5. Contact Information

To cancel or reschedule an appointment, please contact us via:

- Phone: 07810 828173

- Email: jill@wearecreateflow.com

6. Policy Changes

Create Flow reserves the right to modify or amend this cancellation policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.

Thank you for your understanding and cooperation.

Sincerely,

Create Flow Limited

Second Floor, 2 Walsworth Road, Hitchin, Hertfordshire, England, SG4 9SP